Always an open ear – your contact person at Teleflex Urology Care Customer Service
Within Urology Care our daily motivation is to offer optimal solutions for catheterisation that is as simple, safe, discreet and as comfortable as possible. For this reason, we have always maintained an exchange with users and customers of our bladder management products. Our customer service team makes a major contribution to this. We would like to take this opportunity to give you an insight into the work of our Urology Care Team.
The customer service team based in Athlone, Ireland, is a small energetic team with the customer needs at the very heart. The objective of this team to ensure you as a customer is reliably cared for in an all-around safe manner. Our customer service team is built on two points of contact:
Customer care:
All general customer queries are handled on a daily basis via telephone or email. Whether you’re an HCP looking for product information or an End User looking for clarification, our customer service team will be at hand to help. Regardless of your contact, the customer service team will do everything they can to ensure your query is handled with the greatest of care. To reach our dedicated customer service team:
Tel: 01494 532761
e-mail: info.uk@teleflexurology.com
Teleflex Urology Care – Patient Home Delivery Service:
We are a dedicated Home Delivery Service that will provide all of your urology appliances efficiently and discreetly to your door and arrange for a third party to do the same with your medication.
How our service works: one contact (telephone call or e-mail), one delivery – it really is that easy.
Step 1: Your dedicated Teleflex Urology Care customer service advisor will call or email you on a pre-arranged date to take your order for your appliances and medication.
Step 2: Your advisor will complete a stock check with you, place your order and arrange a convenient delivery date
Step 3: Your appliance and medication parcel will be delivered efficiently and discreetly direct to your door or chosen destination. No fuss just simply a great service. Medication is delivered separately by a 3rd party.
To register, simply call our Patient registration line:
Freephone: 0800 032 3383
e-mail: careathome.uk@teleflex.com
Your Teleflex Urology Care Team
Image source: Teleflex
